Privacy Policy

We collect several types of information for various purposes to provide and improve our service:

Personal Information

When you register for an account or use our services, we may collect:

• Name and contact information (email address, phone number)
• Physical address and location data
• Payment information (processed through secure third-party providers)
• Government-issued identification documents (when required for verification)
• Profile information and preferences

Usage Data

We automatically collect information about how you interact with our Platform:

• Device information (IP address, browser type, device model)
• Pages visited and time spent on pages
• Search queries and filters used
• Date and time of access
• Location data (if location services are enabled)
• Cookies and similar tracking technologies

Vehicle-Related Information

For vehicle listings and transactions, we may collect:

• Vehicle identification numbers (VIN)
• Vehicle specifications and features
• Pricing and availability information
• Photos and descriptions of vehicles

We use the collected information for the following purposes:

Service Provision

• Create and manage your account
• Process transactions and provide customer service
• Connect buyers with sellers and facilitate vehicle purchases
• Send important updates about transactions and services

Communication

• Respond to your inquiries and provide support
• Send promotional materials and newsletters (with your consent)
• Notify you about service changes, campaigns, and special offers
• Facilitate communication between buyers and sellers

Improvement and Analytics

• Analyze usage patterns to improve our Platform
• Develop new features and services
• Monitor and prevent fraudulent activities
• Customize your experience and recommendations

Legal Compliance

• Comply with legal obligations and regulations
• Respond to legal requests and government authorities
• Enforce our Terms of Service and protect our rights
• Prevent illegal activities and protect user safety

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: All data transmissions are encrypted using SSL/TLS protocols
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Personal data stored on secure servers with firewalls and intrusion detection
• Regular Audits: Security assessments and vulnerability testing conducted regularly
• Employee Training: Staff trained on data protection and privacy best practices
• Incident Response: Procedures in place to respond to data breaches

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our Platform:

• Payment processors for transaction processing
• Cloud hosting and data storage providers
• Analytics and performance monitoring services
• Email and messaging services
• Customer support platforms

Business Partners

We may share limited information with:

• Authorized vehicle dealers for fulfilling your purchases
• Charging station networks for service booking
• Insurance providers (if you request quotes or services)

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government requests or investigations
• Protection of rights, property, or safety
• Prevention of fraud or illegal activities

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain business records for auditing purposes

When we no longer need your personal information, we will securely delete or anonymize it. Some information may be retained longer if required by law or for legitimate business purposes.

You have the following rights regarding your personal information:

Access and Portability

• Request copies of your personal information
• Receive your data in a structured, commonly used format

Correction

• Update or correct inaccurate information
• Complete incomplete data

Deletion

• Request deletion of your personal information
• Withdraw consent for certain data processing

Objection and Restriction

• Object to processing of your personal information
• Request restriction of data processing

Marketing Communications

• Opt-out of marketing emails and newsletters
• Adjust notification preferences in your account settings
• Unsubscribe using the link in emails

To exercise these rights, please contact us at privacy@evarena.la. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Required for the Platform to function
• Analytics Cookies: Help us understand how you use our Platform
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling cookies may affect Platform functionality.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

By using our Platform, you consent to the transfer of your information to countries outside Laos, including for processing and storage by our service providers.

We take appropriate safeguards to ensure your personal information receives an adequate level of protection regardless of where it is processed.

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us immediately at privacy@evarena.la.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

If we make material changes to this Privacy Policy, we will notify you via email or prominent notice on our Platform.

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@evarena.la
• Phone: +856 21 123 456
• Address: Setthathirath Road, Vientiane Capital, Laos
• Data Protection Officer: dpo@evarena.la